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EVENT MAKEUP TERMS & CONDITIONS

General

To avoid confusion the client ("you/your") is responsible for event makeup bookings, payments, and coordinating any group booking or booking made on behalf of someone else. Ensure all parties understand and agree to terms before making deposits. By securing your event makeup booking with a deposit, you acknowledge that you have read and agree to the terms and conditions set forth. You also understand and accept the potential consequences of not adhering to any of the policies outlined herein.

 

The following terms and conditions have been updated and published as of 10th July 2024 and due to be revised monthly.

Location

The Makeup Lounge is located at my home studio at 158 Sussex Road, Southport, Merseyside PR8 6DE. Parking facility on driveway.

Out of Hours

I provide flexible scheduling 7 days a week for any events you are planning to attend. For appointments outside my regular business hours, before 8.30am and after 5.00pm, and all day Sunday to Wednesday, a small £5.00 out of hours fee is applicable. This allows me to balance family and other life commitments while also accommodating your scheduling needs.

Booking Process & Deposits

  1. To initiate the preliminary booking process, please get in touch with your preferred date and the time you need to be ready by and if you’re flexible with time.

  2. If you're a new client, I'll need your email address to set up your profile on the Fresha system.

  3. Once we agree on the date and time, I'll send you a preliminary booking confirmation email.

  4. Please follow the instructions in the email and secure your appointment with a deposit within 48 hours.

  5. Upon receiving your deposit, you'll receive a final email confirmation, and I'll be notified that you have secured and confirmed your appointment.

Please note that failure to secure the appointment with a deposit within 48 hours will result in a cancellation of the preliminary booking, and the time slot will become available for others to secure. I kindly ask you to make your deposit promptly within the timeframe given to avoid any inconvenience.

Deposits are non-refundable as they secure your appointment date and cover various expenses, including the cost of required products. Deposits also encompass administrative tasks such as communication, answering client inquiries, product research, financial checks, the cost of running the business, and compensating for partial loss of earnings resulting from cancellations. This measure ensures that I can continue providing high-quality services and maintain an efficient booking system for all my clients.

Remaining Balances

Your remaining balance is payable by the date of your appointment(s) via the Fresha booking system. There are different payment options available, you can pay with the same card you have saved when securing your booking, send you a link if you would like to use a different card or pay by cash.

Makeup Packages

I am pleased to offer a selection of Discounted Makeup Packages.

Bestie Bundle: Dynamic Duo £66.00 save £4.00

Triple Treat: Three's a Charm £96.00 save £9.00

Fab Four: Glam Squad Goals £124.00 save £16.00

Booking a group package for event makeup at the studio follows the same process as individual appointments, with the added requirement that all appointments must be booked and secured together to qualify for the discounted rate. Please note that even for group packages, the studio can only accommodate two clients at a time. The person who books the package will receive confirmation of all time slots, which should be shared with the rest of the group to ensure everyone arrives on time. The person making the booking is responsible for securing the entire package by paying the deposit and the remaining balance. Organizing and distributing payment among group members is the responsibility of the group, so please coordinate this amongst yourselves for a smooth and efficient booking process.

Deposit Transfer

While your deposit is non-refundable, it is transferable once. The rescheduled appointment must take place within 3 months of the original date, subject to availability. The deposit transfer is only honoured is you provide at least 48 hours cancellation notice.

Your Appointment

Appointment duration can vary depending on various reasons but are based on 60 minutes. During the consultation, we will discuss your desired look and I will adapt it to best suit your features and preferences. Proper skin preparation is essential for a flawless makeup application so this is included specifically for your skin type to ensure longevity. Although skin prep is included I ask that you please come to your appointment with a clean, bare face to ensure the best possible results. While I am a professional makeup artist, I understand that everyone has their unique preferences and perceptions of beauty. Towards the end of your appointment you will have time to make any adjustment and I will work closely with you to ensure that the final look aligns with your vision and makes you feel confident and beautiful.

Please note that due to space limitations, there can be a maximum of 2 clients in the studio at any given time.

Time Management

Although every attempt will be made to keep to appointment time slots, it is crucial to recognize that unexpected events like client delays, contra-actions, or even health issues may arise meaning appointments can run over for a number of reasons. When booking your appointment always give yourself extra time. Please arrive at your appointment time with no makeup. There is a 10 minute grace period, however, if this exceeds 15 minutes, cancellation may be necessary depending on time constraints.

Client Cancellation

You can cancel any services booked at any time in writing with no cancellation fee. You pay a 50% non-refundable deposit that covers your cancellation. If you provide at least 48 hour cancellation notice, your 50% non-refundable deposit transfer will be honoured as stated in the Deposit Transfer Section.

Makeup Artist Cancellation

If I am made to feel uncomfortable in any way, mistreated, if anyone displays any offensive behaviour, or if anyone becomes abusive I have the right to cancel there and then. You understand that I have the right to refuse and cancel services should it put yourself, myself, other clients, my family or home, at risk from cross-infection of any type of infectious diseases and or conditions.

If I cannot work due to a government act, regulation, a change of law or general guidance and advice, you understand that I have no choice but to cancel the services booked for me to abide by the law.

In the unlikely event, that I have to cancel due to illness, health reasons or unforeseen circumstances I will try to give as much notice as possible, this excludes sudden unfortunate events beyond my control. I will do my best to source an alternative makeup artist. In this circumstance, I will refund any deposit or advance payment you have made as a goodwill gesture. I will refund within 28 days from the date I cancelled unless the cancellation is due to severe ill health, in which case refunds may take longer.

Liability & Insurance

I am insured by Salon Gold with a public liability indemnity of up to £ 5,000,000

You and if applicable, anyone included in a group booking to hold myself harmless from any liability from but not limited to allergic reactions, injuries, losses, damages, cost, claims and actions that may occur. Only professional-grade cosmetics are used along with proper sanitation techniques and strict health & safety protocols.

Consultation Forms

Consultation forms are necessary for me to perform my job effectively and safely, ensuring compliance with insurance regulations and enabling me to offer you the highest level of service. An email from the booking system requesting you to fill out your consultation form, please complete and submit this the week leading up to your appointment.

You agree to fill the consultation form with honesty and disclose any known allergies eg. latex, specific skincare/makeup products, perfumes, anything that may cause a reaction if used topically. Any past/present medical conditions such as epilepsy, heart conditions, asthma, hay fever, sensitive/watery eyes, cancer, strokes, diabetes, or recent surgery. You agree to include any other contraindications that will prevent or restrict makeup application like, but not limited to, - bacterial skin diseases, contagious eye diseases, insect infestation etc. All information given is strictly confidential and will not be shared unless there is a medical or legal reason to do so, please refer to the privacy policy.

You understand and agree that under 16’s require a parent/guardian (mother, father or legal guardian appointed by the court) needs to give permission and also be present throughout the makeup appointment. To make the business run more efficiently, you understand and agree that all prom appointments will be treated as under 16 years of age. This means all prom appointments require a parent/guardian present during appointments. Please make the necessary arrangements in advance to avoid disappointment. I reserve the right to ask for proof of age and to cancel the services booked should the above requirements not be met.

If you are booking an appointment for someone else and/or a group booking, you are responsible for forwarding any necessary information, forms, and also making sure it has been submitted in time.

Infection Prevention Policy & Covid-19 Protocols

Introduction

Given the close-contact aspect of my work, ensuring infection prevention and control is vital for the safety of all, especially considering that some of my clients, including myself, fall into the vulnerable category. Whether you visit my home studio, or I come to you for your wedding day, I take every precaution to safeguard my clients, family, and myself.

Good hygiene and sanitation techniques, along with strict health and safety protocols, have always been in place. However, following the coronavirus pandemic, the Infection Prevention Policy has been revised and strengthened to safeguard everyone's well-being, with particular consideration for those who are most vulnerable.

Although the government has relaxed some rules and regulations, I will continue to assess the necessity of certain measures on a case-by-case basis to ensure the highest level of safety for my clients, myself, and my family. I kindly ask that clients respect these adaptable measures, as by working together and being flexible, we can minimize the risk of infections and keep everyone safe and healthy.

Policy Aim

The primary objective of this policy is to minimize the risk of transmission of COVID-19 and other infections in my work environment by implementing and adhering to strict hygiene, sanitation, and safety protocols. I acknowledge the importance of being flexible and responsive to the evolving public health guidelines, and I will tailor certain measures to each individual situation, with a focus on ensuring the safety of vulnerable clients, myself, and my family. This policy will be regularly reviewed and updated to align with the latest public health guidance and best practices, maintaining a safe and healthy environment for all.

Risk Assessment

I have conducted a thorough assessment of the risks associated with my work as a makeup artist. Key risks identified include close contact with clients during makeup application, shared equipment, and potential exposure during travel for mobile services. To address these risks, I have implemented preventive measures and protocols as outlined in this policy to ensure a safe and healthy environment for all.

Preventive Measures

1. Hygiene and sanitation

Handwashing: To help prevent the spread of infections, I will wash my hands with soap and water for at least 20 seconds before and after the appointment, and when necessary, during the appointment.

Hand Sanitizer: When handwashing isn't practical, I’ll use the provided alcohol-based hand sanitizer containing at least 70% alcohol. It will be easily accessible throughout the appointment for you to use also.

Clean Environment: I will regularly clean and disinfect my work area, tools, and equipment using disinfectants effective against viruses and bacteria. I pay close attention to high-touch surfaces and shared equipment to ensure a hygienic environment for your appointment.

Laundry: If reusable items, such as towels or cloths, are necessary, I ensure they are washed and dried at high temperatures between uses to eliminate potential pathogens.

2. Ventilation

Ensuring proper ventilation is a crucial aspect of infection prevention. During your appointment, I will prioritize good indoor air quality by opening windows, when possible, to promote natural air circulation. By monitoring factors like humidity and airflow, I maintain a healthy environment for both of us. When providing mobile services for your wedding I kindly request to work near a window to benefit from natural light and open the window when needed for better ventilation.

3. PPE

Masks: Although no longer a legal requirement, I may wear a grade II mask during appointments, particularly during winter months, as an added precaution to minimize the risk of infection transmission.

Gloves: I will wear disposable gloves when applying makeup to reduce direct contact with your skin, replacing and disposing of them appropriately between appointments.

Disposable or Single-Use Items: I prioritize using disposable or single-use items, such as makeup applicators, to minimize cross-contamination between clients.

Waste Management: Used PPE and other waste will be safely disposed of according to local guidelines, using separate, lined waste containers for proper waste disposal.

Managing Infections and Outbreaks

1. Monitoring health

To minimize the risk of infection transmission, health monitoring is crucial for both myself and my clients. Here are the measures I take to ensure a safe environment:

Self-monitoring: I regularly check for symptoms of COVID-19 and other respiratory infections to protect my clients' well-being. If I experience any symptoms, I will cancel appointments until it is safe to resume work. In cases where I experience mild symptoms and feel capable of working, such as with a common cold, the decision to keep or cancel your appointment will be left to your discretion. Please note that while I will be wearing personal protective equipment (PPE), I cannot guarantee that you won't contract the illness if you choose to proceed with your appointment. This decision will be based on my individual circumstances and professional judgment, as these illnesses may exacerbate my existing health condition, lead to potential complications, prolong recovery, and delay my return to work.

Client Monitoring: I kindly request that clients monitor their health before scheduled appointments. If you or anyone in your household feels unwell or displays symptoms of illness, I encourage you to reschedule your appointment for a later date to prioritize everyone's health and safety.

Symptoms to Watch For: I kindly request that you cancel your appointment if you are experiencing any of the following symptoms of illness:

· COVID-19: fever, cough, difficulty breathing, loss of taste or smell

· Flu: fever, cough, sore throat, runny or stuffy nose, body aches, fatigue

· Common cold: runny or stuffy nose, sneezing, sore throat, cough, congestion

· Stomach viruses: nausea, vomiting, diarrhoea

These illnesses are highly contagious and can easily spread in close-contact settings.

2. Response plan

To ensure the safety and well-being of my clients, particularly those who are vulnerable including myself, I have established the following response plan in case of a suspected or confirmed contagious illness:

Immediate Action: Upon suspecting or confirming an illness, I will promptly evaluate the situation and decide whether to cancel appointments based on the nature of the illness, its impact on my health, and the risk it poses to my clients. This decision will align with the self-monitoring section, where I may cancel appointments depending on the illness and its potential implications for my long-term health.

 

Client Notification: I will proactively notify all clients who may have been exposed to the illness, allowing them to take necessary precautions for their health and safety. This transparent approach ensures open communication and prioritizes the well-being of my clients.

 

Ongoing Monitoring: During my self-isolation, I will continue to monitor my health and follow medical guidance for recovery. Once cleared by a healthcare professional, I will resume appointments while maintaining strict hygiene and safety protocols.

Review and Update

I understand that government regulations and policies may evolve, so I will stay informed. Even if the rules become more lenient, I will err on the side of caution due to having numerous vulnerable clients, including myself. Therefore, I will adhere to the strictest measures I believe are essential to ensure everyone's safety. If the government makes any alterations that require adjustments to the current Infection Prevention Policy & Covid-19 Protocols, they will be revised on here and shared on social media platforms for public access.

Photography & Video

If time allows and with prior consent, I would love to take photos and or videos of your makeup to help me promote my business. Photos and videos would potentially be used for my website and social media platforms at any time in the future and I would not be required additional permission each time they are used. Consent is obtained on the consultation form, and you have to actively opt in to give permission. You can of course withdraw consent at any time in writing.

Privacy & Cookie Policy

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